Thank you for your interest in Four Corner Furniture! We want to ensure that your positive experience with us continues throughout the shipping and delivery process. We send you order updates when your item(s) are out of production, coordinate shipping for your purchase, and are happy to answer any questions you may have.
We offer shipping within the contiguous United States. Our shipping procedures vary according to your order, and also according to your preferences. We try to make the process as simple and painless as possible, and understand that you’re anxious to receive your order, and that you may have questions. Whenever you want to speak to someone about your order, you’re welcome to call us at 406-586-2555 or email us at firstname.lastname@example.org.
We know that you will love your Four Corner Furniture purchase for years to come and look forward to delivering it to you soon.
Four Corner Furniture offers $299 flat-rate shipping in the contiguous United States on an unlimited number of qualifying products.
Options for delivery include either curbside delivery or inside delivery for an added fee.
We select shipping companies that agree to deliver our customers’ furniture in a timely and safe manner. However, please understand the shipping companies are run by their own policies and procedures, which are completely out of our control. Four Corner Furniture makes no guarantee that furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order.
Unless otherwise specified, sales staff will quote the less expensive curbside delivery method often referred to as Common Carriers. These deliveries are often with 50’ freight trucks so roads and driveways can sometimes be an issue.
Performed by smaller transportation companies, white glove service is also an available option at additional cost. This service will typically add 2-3 weeks to the transit time and should be considered if a smaller box-sized truck is necessary to reach your home or if you require inside delivery and assembly.
If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.
This shipping choice includes curbside delivery only. Your furniture will arrive on a truck with one driver, who will bring the furniture to the back of the truck. The driver is not responsible for taking your items off the truck, or for bringing them into your home or office. A lift gate is not included. If you need a lift gate to assist you, it is available for an additional fee of $75. If you have a large order, liftgate service is required since the furniture comes on a pallet. We use a variety of delivery companies to ship your furniture, including FedEx and UPS. When your order is ready for shipping, the delivery company will contact you directly to set up an arrival time.
Due to insurance and union rules, the driver(s) cannot assist in the handling of furniture beyond the back of their truck with our Curbside Delivery Service. The customer is responsible for getting the furniture off the truck and moving it into their home.
Inside Delivery – White Glove
If you select inside delivery you will receive the white glove experience. Four Corner Furniture offers flat-rate, White Glove Inside Delivery Service for an additional $300. This shipping option follows our curbside delivery procedures, up until the point of delivery. That’s when our “white glove” service kicks in. Our drivers will help unload every piece, move it to the appropriate room and carefully unpack them. They’ll assemble any items that need it. Finally, they’ll clear your home or office of the boxes and other packing materials. It’s our most personal, valuable way to ensure your satisfaction, and the perfect way to welcome your new heirloom furniture to the family.
There are some locations where inside delivery is not available.
If you would like inside delivery and setup, please contact customer service at 406-586-2555 to arrange for our White Glove Inside Delivery Service before the shipper picks up your furniture. After the shipper picks up furniture, we cannot add the White Glove Inside Delivery Service and lift-gate option. The standard Curbside Shipping guidelines will apply to your order.
For both curbside and inside delivery you will hear from our shipping coordinator to schedule delivery. Professional shippers handle our deliveries and many use large trucks. If there are any concerns about a large truck reaching your home, please contact us to work out a solution.
Our furniture can take anywhere from 6-8 weeks to build (10-12 for custom orders) and 2-3 weeks for delivery depending on the shipper. Please check your purchase order for an estimated completion date. Please remember that our woodworkers craft your furniture by hand, and these completion dates are approximate and are subject to change.
We will send an email to you with your shipping details at the time your order ships.
Circumstances that delay your furniture delivery may arise that are beyond our shippers’ control – these include weather, traffic, natural disasters, and other uncontrollable events.
Our shippers make deliveries during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. Some weekend and evening deliveries may occur. Our shippers will do their best to accommodate your schedule, but we cannot guarantee a specific time or day.
Someone must be present during the delivery. If you have made and confirmed a delivery appointment with a shipper and fail to keep that appointment, you may be charged additional redelivery/storage fees and your delivery may be delayed.
Some pieces do not ship completely assembled, or come in pieces – such as beds, desks or large hutches.
Please note that the driver will NOT put together any furniture that needs to be mounted to the wall, even with White Glove Inside Delivery Service.
It’s important to remember that we do not offer returns on furniture that doesn’t fit in your home or office, through doorways, in an elevator, or up the staircase, so advance planning is essential.
There are situations where the inside delivery team cannot accommodate delivery into the room of your choice. For example:
Some pieces of furniture are just too large to fit through narrow spaces. Angles and sharp turns also create challenges for moving large pieces of furniture, and our team may not be able to physically overcome these challenges.
Our team will not raise furniture inside windows or remove windows or doors.
Our delivery team will not disassemble, move, or otherwise dispose of existing furniture in your home.
Prepare the room(s) that are receiving furniture by removing rugs, securing or removing low-hanging light fixtures or chandeliers, and moving other pieces of furniture out of the way. Pets should be secured in other rooms. The delivery team is not responsible for this prep work.
Both Curbside and White Glove Inside Delivery require the following:
- The road must be paved.
- The road must be a minimum of 10 feet wide.
- There cannot be any low hanging branches on the road, and there must be a clearance of at least 14 feet.
- The street must have no vehicle weight restrictions.
- The road cannot have sharp turns or curves.
- Drivers must be able to safely turn around after they complete delivery.
Contact us at 406-586-2555 prior to delivery scheduling if your home or business location is difficult to reach, or if any of the above restrictions apply. We will work out a way to deliver your furniture, but please be aware that this may result in additional charges and/or delays.
If you need to change your shipping address after the shipping process has started, there may be a reconsignment fee.
If you have any questions about the status of your order or its delivery, please feel free to contact our shipping coordinator between 10:00 a.m. and 5:00 p.m. MST, Monday through Friday at 406-586-2555 or email email@example.com.
Inspecting Your Furniture
All of our furniture is insured for shipping and carefully packaged for protection. It is your responsibility to inspect your furniture to ensure that it has not been damaged.
If visible damage to the crate appears to be slight, please note it on the Proof of Delivery form. Do not destroy the crate. If you notice damage upon inspection of the contents, please take photos and send them to firstname.lastname@example.org. In most cases slight damage can easily be repaired with materials we will send to you.
If damage to the crate is severe, you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, you must note the damage on the Proof of Delivery form. Failing to note damage will affect Four Corner’s ability to file a damage claim on your behalf. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.
Please unpack the furniture before the shipper leaves to ensure that there is no damage. Insurance will not cover the damage if it is not noted at the time of delivery. Damages not reported within five days will not be covered. Please email photos of damages along with your order number to email@example.com.
One More Thing
Four Corner Furniture is committed to keeping you informed about the status of your order, and delivering your new furniture to your home or business in perfect condition. If you are not completely satisfied, let our customer service team know as soon as possible, so that they can provide a solution.