We understand that things don’t always go as planned, and once in a while there may be a need to cancel an order. Be aware, if you cancel your order or want to send it back to us after you have paid for it and received it, you will be responsible for the cost of getting the products back to us in good condition, plus a 15% restocking charge.
Custom orders are non-refundable and once they are started, they cannot be cancelled. If manufacturing has not begun, but funds have been collected, you will be issued a refund less a 5% fee on the total invoice amount.
Items may be returned within 14 days of receipt of goods. Items must arrive back to Four Corner Furniture in the same condition as when they left the warehouse.
Refunds, less a 15% restocking fee and all shipping charges, will be issued within 14 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. If your credit card has been cancelled, you will receive your refund via corporate check.
Four Corner Furniture warrants to the original purchaser that for one year from the date of purchase Four Corner Furniture will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.
It is required that you notify Four Corner Furniture of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for Four Corner Furniture to arrange for an inspection of your furniture.
Repairs will be attempted as the preferred resolution method in all cases. However, if Four Corner Furniture, or an authorized representative, determines that repair is impractical, Four Corner Furniture will furnish a substitute unit of the same or similar color, design, style and quality. Four Corner Furniture will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. An authorized Four Corner Furniture service agent will perform warranty service.
This warranty protects you only when you purchase your furniture from Four Corner Furniture and is only applicable for normal household use, not for commercial use.
Proper care and use are essential to preserving your rights under this warranty. Four Corner Furniture will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Four Corner Furniture product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, leaving furniture out in the elements, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.
Solid wood reacts to the amount of humidity in your home. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing your furniture to excessive dampness is also something that should be avoided. Controlling your indoor relative humidity year-round between 40% – 45% will eliminate these problems. When arranging furniture in your home, be thoughtful to avoid heat vents and direct sunlight to prevent discoloration, drying, and cracking.
If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels or the outdoor elements and/or unsanitary conditions.
The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to, a hotel, motel, or nursing home.
Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
Dining chairs will gain minor movement over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
Unfinished furniture will be void of this warranty.
Four Corner Furniture will not be liable for consequential or incidental damages. Four Corner Furniture will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Four Corner Furniture makes no implied warranties of merchant-ability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Your Warranty Rights:
This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Four Corner Furniture’s responsibilities.